Privacy Policy & Refund Policy

Introduction

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Biswa Bangla Social Networking Services ("we", "our", "us", or "the Platform") respects the privacy of its users and is committed to protecting their personal information.

This Privacy Policy explains how we collect, use, store, share, and protect user data when you access or use our social networking and online friendship services.

By accessing or using our website, mobile application, or related services, you agree to the terms of this Privacy Policy.

2. Eligibility (18+ Only)

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Our services are strictly intended for individuals who are 18 years of age or older.

• You are at least 18 years old
• You have the legal capacity to enter into this agreement

⚠ We do not knowingly collect data from minors. Accounts found to belong to users under 18 may be suspended or permanently deleted.

3. Information We Collect

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a) Personal Information

• Name or nickname
• Date of birth / age confirmation
• Gender
• Email address
• Phone number
• Profile photographs
• Location (city/state)

b) Account & Usage Information

• Login details
• Messages, chats, and interactions (subject to law)
• Preferences and interests
• Device information (IP address, browser type, operating system)

c) Automatically Collected Information

• Cookies and similar tracking technologies
• Log files
• App or website usage statistics

4. Purpose of Data Collection

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We use your information to:

• Create and manage user accounts
• Provide social networking and friendship features
• Enable communication between users
• Improve platform functionality and user experience
• Ensure safety, security, and fraud prevention
• Comply with legal and regulatory requirements
• Respond to customer support queries

5. Sharing of Information

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We do not sell or rent personal data to third parties.

Information may be shared only:

• With service providers (hosting, payment, technical support)
• When required by law, court order, or government authority
• To protect our legal rights, safety, and platform integrity
• With user consent

6. User Content & Communication

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Users are responsible for the content they share, including messages, images, and profile details.

We reserve the right to monitor, remove, or restrict content that:

• Violates laws
• Is abusive, obscene, fraudulent, or harmful
• Breaches our terms or community guidelines

7. Data Security

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We implement reasonable technical and organizational security measures to protect user data against

• Unauthorized access
• Loss
• Misuse
• Alteration

However, no online system is 100% secure, and users share information at their own risk.

8. User Rights

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You have the right to:

• Access your personal data
• Update or correct information
• Request deletion of your account
• Withdraw consent (where applicable)

Requests can be made by contacting us at the email addresses below.